At Roselva, we want your shopping experience to feel as effortless as your style.
That's why we offer a range of trusted payment methods, allowing you to choose the option that suits you best.
Every transaction is processed securely through encrypted payment providers. We do not store your payment details. From checkout to confirmation, our goal is to provide a smooth, simple, and secure payment experience so you can shop with confidence.
Accepted Payment Methods
Visa
Mastercard
Maestro
American Express
Apple Pay
Google Pay
Shop Pay
Discover
BLIK
MobilePay
Accepted Currencies
Prices are shown and charged in the currency matching your delivery country (for example EUR, CZK, DKK, PLN, RON or SEK). The applicable currency is displayed throughout checkout.
Prices and VAT
All prices shown in our store are exclusive of VAT, customs duties, and import taxes, in local currency. Orders are shipped on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis: Import VAT, customs duties, and clearance fees are not included in the price and are collected from you (the customer) by the carrier or customs authority upon delivery.
Invoices
You automatically receive an order confirmation by email once your payment is completed, which serves as your proof of purchase. Roselva sells exclusively to private consumers (B2C) and is not able to issue formal VAT invoices.
Fraud Prevention
To protect our customers and our business from fraudulent activity, we employ a multi-layered security approach. All orders are subject to a thorough fraud screening process. We use Shopify's advanced fraud analysis tools and may also use third-party services such as Disputely or Chargeflow to identify and flag potentially high-risk transactions. If our system flags an order as suspicious, we reserve the right to request additional verification from the customer (which may include confirming personal details or providing a partial image of the payment card and a valid photo ID, with sensitive information obscured), or to cancel the order and issue a full refund to the original payment method. This process helps ensure the security of every transaction and protects cardholders from unauthorized use.
Payment Disputes / Chargebacks
We encourage customers to contact us directly at info@roselva.com to resolve any issues with their order. We are committed to finding a fair and swift resolution. A chargeback occurs when a customer disputes a charge directly with their bank or card issuer. If a chargeback is initiated, we follow a formal process: we receive notification of the dispute from the financial institution, our team conducts an internal review within 5-7 business days gathering all relevant evidence (order details, proof of shipment, tracking information, and any communication with the customer), and this evidence is submitted to the card issuer, who makes the final determination. Please note that our Refund Policy governs all returns and refunds — initiating a chargeback for a non-defective item you wish to return is not the appropriate procedure and may delay resolution.
Subscriptions or Recurring Payments
Roselva currently does not offer any subscription-based products or services. All purchases made on our website are one-time transactions. You will only be charged for the items you purchase at checkout.
Pre-Authorization / Pending Charges
When you place an order, your bank or card issuer may place a temporary hold on the funds, known as a pre-authorization. This is not a final charge but a verification that sufficient funds are available for the purchase. The charge will only be finalized ("settled") once your order is processed for shipment; you may see this as a "pending" charge on your bank statement. If your order is canceled for any reason, this pre-authorization hold will be voided. The time it takes for funds to become available again depends on your bank's policies, typically 3 to 10 business days.
Related Policies
For more information, see our Refund Policy and Terms of Service.
Contact Us
We're happy to assist with any questions. You can reach us by email, phone, or through our contact form.
Customer service hours:
Monday – Friday: 9:00 AM – 6:00 PM CET (4:00 AM – 1:00 PM ET)
Email: info@roselva.com
Phone: +31 6 87216087
Contact form: https://roselva.com/pages/contact
