Roselva is a Netherlands-based company shipping to the United States, Poland, Denmark, and Spain.
Important Information
Order cut-off time: 3:00 PM CET (9:00 AM ET)
Order processing time: 1–2 business days (Monday – Friday)
Shipping time: 4–6 business days (Monday – Friday)
Total delivery time: 5–8 business days (Monday – Friday)
Free delivery: Free shipping is available on all orders to the United States, Poland, Denmark, and Spain. Orders are shipped via trusted courier partners. We currently ship within the United States, Poland, Denmark, and Spain.
Shipping Process
Once your order is placed, you will receive an order confirmation email. Orders are processed within 1–2 business days (Monday – Friday). After dispatch, you will receive a shipping confirmation email containing tracking details so you can monitor your delivery. Estimated shipping time is approximately 4–6 business days (Monday – Friday).
Possible Delays
While we aim to deliver within the stated timeframe, delays may occasionally occur due to factors outside our control. If your parcel has not arrived within the estimated delivery window, please allow an additional 3 business days (Monday – Friday). If your order still has not arrived after this period, please contact info@roselva.com so we can investigate further.
Cancellations
If you need to cancel your order, please contact info@roselva.com as soon as possible. Please note that cancellations cannot be processed once an order has been shipped.
Damaged or Incorrect Items
If your order arrives damaged or does not match what you ordered, please email info@roselva.com immediately and include clear photos of the issue. Our team will review your request and arrange a suitable resolution.
Import Duties and Customs Charges
Orders are sent on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis, which means that import duties, import VAT and any customs clearance or brokerage fees are not included in the price you pay at checkout. Where such charges apply, they are assessed by the customs authority of the destination country and collected from you by the carrier, either before or at the moment of delivery. We do not receive any part of these amounts and we cannot calculate or prepay them on your behalf.
Orders delivered to the United States. Until 29 August 2025, most shipments to the United States valued at USD 800 or less entered duty-free under the de minimis exemption (19 U.S.C. 1321(a)(2)(C)). That exemption has been suspended for all countries by Executive Order 14324. As a result, import duties and fees may now be charged on a shipment to the United States regardless of its value, including on low-value orders that previously arrived without any additional charge. The amount depends on the product category and its country of origin, and is set by U.S. Customs and Border Protection.
Free shipping, as described above, refers to the shipping cost itself and does not include any import duties or customs charges that may be levied on delivery.
If you decline to pay the duties charged on delivery, the parcel is returned to us by the carrier. In that case we refund the purchase price of the items once the parcel reaches us, less any return or re-import costs charged to us by the carrier. As noted under "Optional Shipping Protection" above, shipping protection does not cover packages returned to sender because of unpaid customs fees.
Contact
For any questions regarding your order or shipment, please contact us at
info@roselva.com.
Business hours: Monday–Friday, 9:00 AM – 6:00 PM CET (4:00 AM – 1:00 PM ET)
