At Roselva, we aim for every order to meet your expectations. However, we understand that returns may occasionally be necessary. Below you can find our return, refund, and exchange guidelines.
Key Information
Return period: Items may be returned within 30 days from the delivery date.
Return shipping: Customers are responsible for return shipping costs.
Restocking fee: No restocking fee applies.
Refund processing: Refunds are issued within 7 days after the return has been received and inspected.
Exchanges: Exchanges are available within the same 30-day return window.
Terms: This policy is subject to our Terms of Service.
Return Instructions
You may request a return within 30 days of receiving your order. Requests submitted after this timeframe cannot be accepted.
To initiate a return, please contact our support team at info@roselva.com. We will provide step-by-step instructions for completing your return.
Before returning your item(s), please ensure:
The item has not been worn, used, or washed.
All original tags remain attached.
The product is returned in its original packaging.
Please pack your parcel securely and ship it using a reliable courier service. Once your return request is approved, we will provide you with the return address. Return shipping costs remain the responsibility of the customer, unless the item is damaged, defective, or incorrect.
Restocking Policy
Roselva does not charge any restocking fees.
Refunds and Exchanges
Refunds
After receiving and inspecting the returned item(s), a refund will be issued to the original payment method.
Refunds are typically processed within 7 days of receiving the return.
Exchanges
If you would like to exchange an item, please contact
info@roselva.com
and include your order number and product details.
Exchanges can be arranged within 30 days of delivery, provided the item is unused, unworn, and includes all original tags.
Our team will assist you throughout the exchange process.
Order Cancellations and Damaged Items
Cancellations
If you wish to cancel your order, please contact
info@roselva.com
as soon as possible.
Once an order has been dispatched, cancellations are no longer possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email
info@roselva.com
immediately and include clear photos of the issue.
Roselva will cover the return shipping costs for verified damaged, defective, or incorrect items.
Once the item is received and inspected, you will be offered either a replacement or a full refund.
Additional Information for Customers in the United States
This section applies if you are a resident of, or place an order from, the United States. It supplements the sections above, which continue to apply to your order. Nothing in this section limits any right you have under the consumer protection law of your state that cannot be waived by agreement.
Refund timing. As set out above, refunds are issued to your original payment method within 7 days after we receive and inspect your return, and no restocking or handling fees apply. Depending on your bank or card issuer, it can take a further 3 to 10 business days for the credit to appear on your statement.
Import duties on returned orders. Import duties, import VAT and clearance fees are charged by U.S. Customs and Border Protection or the carrier, not by us, and are therefore not refundable by us. You may be able to reclaim them directly from U.S. Customs and Border Protection once the goods have been exported. Contact us and we will provide the documentation you need to support that claim. Further details are in our Shipping Policy.
No subscriptions, no automatic renewals. All orders placed with Roselva are one-time purchases. We do not operate subscriptions, memberships, negative-option plans, free-to-paid trial conversions or any form of automatic renewal or recurring billing. You will never be charged again after your order unless you place a new order yourself. If you ever see a recurring charge from us, contact info@roselva.com immediately and we will investigate and refund it.
Faulty, damaged or incorrect items. As stated above, we cover return shipping and offer a replacement or a full refund for verified damaged, defective or incorrect items. This is in addition to any implied warranty of merchantability or fitness for a particular purpose that applies under the law of your state, and to any other remedy available to you under state or federal law.
Before you file a chargeback. If something is wrong with your order, please contact info@roselva.com first so we can resolve it directly. A chargeback filed with your bank typically takes 30 to 90 days to resolve, which is considerably slower. Contacting us first does not affect your right under the Fair Credit Billing Act, or under your card issuer's own rules, to dispute a charge with your bank at any time.
California residents. California Civil Code Section 1723 requires retailers to disclose their refund policy. Our policy is set out on this page in full: you may return any item within 30 days of the delivery date for a full refund to your original payment method, with no restocking or handling fees, provided the item is unworn, unused and returned with its original tags and packaging.
Contact
For any questions regarding your return, please contact us at
info@roselva.com.
Business hours: Monday–Friday, 9:00 AM – 6:00 PM CET (4:00 AM – 1:00 PM ET)
