Return and Refund Policy

At Roselva, we aim for every order to meet your expectations. However, we understand that returns may occasionally be necessary. Below you can find our return, refund, and exchange guidelines.

Key Information

Return period: Items may be returned within 30 days from the delivery date.
Return shipping: Customers are responsible for return shipping costs.
Restocking fee: No restocking fee applies.
Refund processing: Refunds are issued within 7 days after the return has been received and inspected.
Exchanges: Exchanges are available within the same 30-day return window.
Terms: This policy is subject to our Terms of Service.

Return Instructions

You may request a return within 30 days of receiving your order. Requests submitted after this timeframe cannot be accepted.

To initiate a return, please contact our support team at info@roselva.com. We will provide step-by-step instructions for completing your return.

Before returning your item(s), please ensure:

The item has not been worn, used, or washed.
All original tags remain attached.
The product is returned in its original packaging.

Please pack your parcel securely and ship it using a reliable courier service. Once your return request is approved, we will provide you with the return address. Return shipping costs remain the responsibility of the customer, unless the item is damaged, defective, or incorrect.

Restocking Policy

Roselva does not charge any restocking fees.

Refunds and Exchanges

Refunds
After receiving and inspecting the returned item(s), a refund will be issued to the original payment method. Refunds are typically processed within 7 days of receiving the return.

Exchanges
If you would like to exchange an item, please contact info@roselva.com and include your order number and product details. Exchanges can be arranged within 30 days of delivery, provided the item is unused, unworn, and includes all original tags. Our team will assist you throughout the exchange process.

Order Cancellations and Damaged Items

Cancellations
If you wish to cancel your order, please contact info@roselva.com as soon as possible. Once an order has been dispatched, cancellations are no longer possible.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email info@roselva.com immediately and include clear photos of the issue. Roselva will cover the return shipping costs for verified damaged, defective, or incorrect items. Once the item is received and inspected, you will be offered either a replacement or a full refund.

Contact
For any questions regarding your return, please contact us at info@roselva.com.
Business hours: Monday–Friday, 9:00 AM – 6:00 PM CET (4:00 AM – 1:00 PM ET)