Shipping policy

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Roselva is a Netherlands-based company shipping to Czechia, Denmark, Germany, Italy, Poland, Romania, Spain and the United States.

Important Information

Order cut-off time: 3:00 PM CET (9:00 AM ET)
Order processing time: 1–2 business days (Monday – Friday)
Shipping time: 4–6 business days (Monday – Friday)
Total delivery time: 5–8 business days (Monday – Friday)

Free delivery: Free shipping is available on all orders to Czechia, Denmark, Germany, Italy, Poland, Romania, Spain and the United States. Orders are shipped via trusted courier partners. We currently ship to Czechia, Denmark, Germany, Italy, Poland, Romania, Spain and the United States.

Shipping Process

Once your order is placed, you will receive an order confirmation email. Orders are processed within 1–2 business days (Monday – Friday). After dispatch, you will receive a shipping confirmation email containing tracking details so you can monitor your delivery. Estimated shipping time is approximately 4–6 business days (Monday – Friday).

Possible Delays

While we aim to deliver within the stated timeframe, delays may occasionally occur due to factors outside our control. If your parcel has not arrived within the estimated delivery window, please allow an additional 3 business days (Monday – Friday). If your order still has not arrived after this period, please contact info@roselva.com so we can investigate further.

Cancellations

If you need to cancel your order, please contact info@roselva.com as soon as possible. Please note that cancellations cannot be processed once an order has been shipped.

Damaged or Incorrect Items

If your order arrives damaged or does not match what you ordered, please email info@roselva.com immediately and include clear photos of the issue. Our team will review your request and arrange a suitable resolution.

Optional Shipping Protection

For added peace of mind, we may offer optional shipping protection at checkout. This service provides coverage for your order in the event it is lost, stolen, or damaged during transit. If you purchase shipping protection and experience one of these issues, you can file a claim for a replacement or refund. Please note that shipping protection does not cover delivery delays or packages returned to sender due to an incorrect address or unpaid customs fees.

Contact
For any questions regarding your order or shipment, please contact us at info@roselva.com.
Business hours: Monday–Friday, 9:00 AM – 6:00 PM CET (4:00 AM – 1:00 PM ET)

Currencies

Orders are charged in the currency of your selected country:

  • CZK (Kč) for Czechia
  • DKK (kr.) for Denmark
  • EUR (€) for Germany, Italy and Spain
  • PLN (zł) for Poland
  • RON (Lei) for Romania
  • USD ($) for the United States

All prices shown in our store include applicable taxes for your region.